iBiosys Solutions Privacy Statement
Effective January 1, 2022
This privacy statement pertains to the collection of personal data by iBiosys Solutions of all customers, partners and suppliers, etc. (“Data Subjects”, “you”). We collect personal data through various means, digital or otherwise. Our collection via digital means includes our websites, mobile applications, digital products and services (“Online Services”).
This privacy statement explains how we handle the Personal Data provided to us via Online Services, as well as offline, controlled by iBiosys Solutions Ltd, The Quadrant Centre, Weybridge, KT13 8DH, and how you are able to exercise your data protection rights.
For purposes of this Privacy Statement, “Personal Data” means information that identifies you or that could reasonably be used to identify you. Examples of Personal Data include name, address, telephone number, and email address.
Which data do we process and for which purpose?
We process personal data that we receive from you as part of our business relationship, i.e., during the initiation, implementation and execution of the contract for the product or service you purchased or personal data that we collect about you in connection with the use of the product or service. We also process data that you voluntarily provide to us, including while attending tradeshows or through our web forms or surveys. Additionally, we process personal data we received from third party websites in case you fill out a form from one of our advertisements for example to receive a download or sign up for a newsletter.
Browsing our website
By browsing our website, you provide us with automatic information. The term "Automatic Information" is information automatically collected by our web server that your web browser makes available whenever you visit one of our websites. The browsing data we collect includes the website you are accessing, the time and duration of your visit, the pages you have visited, your searches and temporarily, your IP address, as well as the items you have added to your cart, if applicable. Your IP address is used to identify the city of from which you are accessing the site as well as the company to which the IP address has been registered. We use browsing data of our users for creating aggregated statistics, to learn what is of interest to users in order to improve various aspects of our website and to provide services like troubleshooting, and to recognize users who have already visited our website in order to customize their website experiences for their future visits. We also use the browsing data to study traffic patterns and for maintaining or restoring the security of our website or to detect and correct technical defects and errors.
Providing you with services you requested
You do not have to register for a service or program to receive much of the information available through the iBiosys Solutions website. However, some of our content is available only to registered or identified users and will require you to set up a profile or provide specific information about yourself in order to provide you the service.
iBiosys Solutions collects Personal Data that you provide on the iBiosys Solutions website. You may do this when purchasing a product, to receive marketing products and information, contact iBiosys Solutions, or respond to iBiosys Solutions questionnaires or surveys. Such data includes:
Contact Information such as your name, address, phone number, or email address
Payment information (such as banking information, payment card number, expiration date, delivery address, and billing address)
Content you may provide (for example, when you complete our Online Contact Form or submit other information).
Please note that the provision of some information will be necessary in order for us to take action regarding an order for products or services that you have purchased. For example, we need your address to be able to send you the product you ordered. Our online forms clearly identify which fields are required in order for us to complete the transaction. If you don’t provide this information to us, we will not be able to complete the transaction.
We process your personal data like your contact information in order to provide you with a satisfactory customer management experience, e.g., sales transaction follow-up or process your inquiries. For this purpose we also process your personal data as part of our management and development of our client relationships in order to provide you with individualized content and to assess your needs as a customer. We process your personal data to analyze your preferences and habits to improve our services and to ensure that we can deliver the highest quality services and support to our customers.
Providing you with information that may interest you
We aim to present you information that could be of interest to you and to communicate seamlessly over various channels (phone, email, text message, mail, social media messages) without sending redundant information. Our communication with you is based on the information we collect about you and are permitted to use. For example, we use the combination of your email address and your browsing data so we can provide you with information about a product you look up on one of our websites. Based on the information we collect, we may internally indicate that you are interested in certain categories of information.
Generally, we will use collected information to inform you about our new products, innovations, promotions, seminars, webinars and events like trade shows.
We only provide you with such information where we are permitted to, for example when you have chosen to receive our promotional emails and where you did not object to our use of your data for marketing-related purposes.
“Profiling” means any automated processing of personal data consisting in the use of such personal data to analyze, evaluate or predict certain personal aspects relating to a natural person. We use profiling procedures to optimize and personalize our customer relationship management and our advertising measures. To optimize and personalize our advertising measures, we create customer profiles and assign customers to specific customer segments on the basis of these customer profiles. On the basis of this segmentation, we can manage the type, content and frequency of specific advertising measures for specific target groups. For profiling purposes, we use data that we receive from you as part of our business relationship. This includes personal data like your purchasing behaviour and browsing behaviour. Profiling may be based in particular on usage data that we create with the customer's consent by measuring and evaluating the customer's interaction with electronic advertising, in particular by measuring and evaluating the opening and click rate in email newsletters.
Cookies, analytics tools, social plugins and advertising
We include the following three categories of cookies on our Online Services:
These cookies are necessary to safeguard the functionalities of our Online Services and for the Online Services to operate. Cookies are set, in particular, in response to your actions and depend on your specific service requests (e.g., setting your privacy preferences or filling out forms). The processing is based on our legitimate business interest to be able to provide our basic Online Services in a secure and useful manner. Our Online Services cannot function without these cookies and they can only be disabled by changing your browser preferences.
These cookies enable the provision of advanced functionalities and are used for personalization. The cookies are set in particular in response to your actions and depend on your specific service requests. The processing is based on your consent you provided to us in the course of the registration/subscription process. You either grant your consent by accepting all cookies in our cookie banner or by activating the cookie type(s) you have selected. Your consent is voluntary, and you may revoke it at any time with effect for the future. You can revoke your consent by reopening our cookie banner and deactivating the cookie type. If you do not grant your consent or revoke it, this will not result in any disadvantages for you. However, without your consent, some functions may not be available to you.
These cookies may be set to learn more about your interests and show you relevant ads on other websites. These cookies work by uniquely identifying your browser and device. By integrating these cookies, we aim to learn more about your interests and your surfing behaviour and to be able to place our advertising in a targeted manner. The processing is based on your consent you provided to us in the course of the registration/subscription process. You either grant your consent by accepting all cookies in our cookie banner or by activating the cookie type(s) you have selected. Your consent is voluntary, and you may revoke it at any time with effect for the future. You can revoke your consent by reopening our cookie banner and deactivating the cookie type. If you do not grant your consent or revoke it, this will not result in any disadvantages for you. However, without your consent, some functions may not be available to you.
Management and Deletion of Cookies
Some computer browsers automatically accept all cookies. In this case, you may not see the cookie banner which allows you to manage your cookies individually. However, you can change your browser settings to block all cookies. You may also be able to configure your browser settings so that only certain types of cookies are blocked or so that you are notified as soon as a new cookie is to be stored on your computer. In this case, you can accept or reject cookies individually. If this function is available to you, you will find more detailed explanations in the help function of your browser. There you will also find information on how to delete all or certain cookies for which you have given us your consent. For more information on managing and deleting cookies for popular browsers, please see the following links: Google Chrome, Mozilla Firefox, Microsoft Internet Explorer, Microsoft Edge, Apple Safari.
We work with third party online marketing services (e.g., Google Adwords, ResearchGate, Sprinklr, Facebook custom audience, LinkedIn Contact Targeting and Doubleclick), which provide our advertising to internet users who have previously visited our websites on their network or websites. The purpose of these services is to create advertising based on the needs and interests of the relevant internet users.
Links to other websites
Our website contains links to third party websites. If you follow a link to any of these websites, please note that they have their own privacy policies which should be reviewed. We have no liability or responsibility for the content or practices of these websites.
Recipients of personal data
Data transfer to third parties
We pass on your personal data as set forth below:
Service Providers: We share your personal data with third party service providers who use this data to perform services for us, such as payment processors, hosting providers, marketing technology providers, auditors, advisors, consultants, customer service and support providers.
Original Instrument Manfacturers (partners): We may share your personal data in order to provide initiation, implementation and execution of the contract for the product or service you require.
Legally required: We may disclose your personal data if we are required to do so by law or where it is necessary to respond to claims asserted against us or comply with legal processes.
Business transfers: We may disclose or transfer personal data as part of any merger, sale, and transfer of our assets, acquisition or restructuring of all or part of our business, bankruptcy, or similar event.
Data transfer to third countries
If you are a resident of the UK, please note that we may transfer your personal data outside the UK. We will take all steps reasonably necessary to ensure that appropriate safeguards are in place to guarantee that your personal data are adequately protected according to the requirements of the applicable data protection laws.
You have the right to contact email@example.com for more information about the safeguards we have put in place to ensure the adequate protection of your personal data when it is transferred as mentioned above.
Unless otherwise stated, your personal data are regularly deleted as soon as we do not need them any more to meet our business interests, no statutory data retention obligations apply, or you withdrew your consent.
We store data for as long as necessary for the provision of the service requested by you. For example, when you subscribe to a newsletter, we will store the associated data at least until you unsubscribe. Based on the information we collected, we may internally indicate that you are interested in certain categories of information. This information will be kept and updated as long as we consider engaging with you.
Under certain circumstances, your data must also be kept longer, e.g., if a so-called Legal Hold or Litigation Hold (i.e., a ban on deleting data for the duration of the procedure) is ordered in connection with official or legal proceedings. Data without any personal identifiable information may be stored permanently.
Children's personal data
We do not knowingly process personal data of children under the age of 16, unless where we process personal data of children intentionally for our campaigns or events. If this is the case, we will inform you separately. Parents and legal guardians shall ensure that their children do not transmit any personal data through our services or websites without permission. If personal data has been transmitted by children, please inform us so that we can delete the personal data and any associated account.
As a data subject you have the following rights:
You can request access to your personal data, including the provision of a copy of the personal data undergoing processing
You can ask us to update or correct any inadequate, incomplete or inaccurate data
You can request the erasure of your personal data, if the legal requirements are satisfied. This is the case, in particular, if:
your personal data is no longer needed for the purposes of which it was collected
the sole legal basis for processing such data was your consent, and you have withdrawn such consent;
you have objected to processing on the legal grounds relating to your particular situation, and we cannot prove that there are overriding legitimate grounds for processing;
your personal data were processed unlawfully; or
your personal data must be erased in order to comply with legal requirements
You can restrict the processing of personal data under certain conditions. The requirements are:
The accuracy of your personal data is contested by you and we must verify the accuracy of the personal data;
The processing is unlawful, but you oppose the erasure of the personal data and request the restriction of their use instead;
We no longer need the personal data for the purposes of processing, but you require the data to establish, exercise or defend your legal claims;
You have objected to processing pending the verification of whether our legitimate grounds override your legitimate grounds.
You have the right to data portability, e.g., you can ask us to provide your personal data in a structured, commonly used and machine-readable format for your use or transfer to another controller
You can lodge a complaint with a supervisory authority if you believe that the processing of your personal data violates data protection regulations
Where processing is based on your consent, you have the right to withdraw consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal
You have the right to object - to the extent that we are relying on our legitimate interests to use your personal data, or the necessity of the performance of a task in the public interest, you have the right to object to such use, and we must stop such processing unless we can either demonstrate compelling legitimate grounds for the use that override your interests, rights and freedoms; or where we need to process the data for the establishment, exercise or defense of legal claims; or are otherwise legally authorized to carry out such processing. In addition, you can object to the processing of your personal data for direct marketing purposes at any time, which includes profiling to the extent that it is related to such direct marketing without providing any reason. We will then cease the processing of your personal data for direct marketing purposes.
These rights may vary based on the jurisdiction where you are located. If you want to exercise any of these rights or have any questions or concerns about how we treat your personal data, please contact info@iBiosys.co.uk
Notifications of Changes
We reserve the right to modify this privacy statement at any time with effect for the future, in particular to adapt it to a further development of the website or the implementation of new technologies, so please review it frequently.
If you have any requests or questions, please feel free to contact us:
iBiosys Solutions Ltd
PO Box 680
Phone: +44 (0)1932 844400